As Service Manager I recruit, train and supervise professional and para-professional employees. The primary focus is a positive client experience. Set priorities; plan, organize, distribute, and coordinate the flow of work. Supervise, train, guide and advise staff. Review staff performance. Ensure corporate and department policies and procedures are followed. Recommend and implement changes to policies and procedures. Provide support to the regional and corporate sales groups. Foster an environment in which clients enjoy high levels of service and employees are motivated to deliver top performance. Manage front-end operations to ensure friendly and efficient completion of services.