Business is becoming more dependent on IT than ever before. The pressure to deliver quality services at reduced costs is unrelenting. Many enterprises have embraced at least some of the changes needed to enable the IT organisation to focus on consistent delivery or quality service. If you need (more) guidance on how to manage your support infrastructure, or how to (re)focus your IT support staff to be more business-aware and customer-focused, then this is the course for you!

The course is designed to give you a solid foundation and introduction to the critical areas of IT service management. It is an ideal way to master IT service management, its concepts, processes, and the working practices it encompasses.