Dr Uwe Kaufmann
Managing Director, Centre for Organisational Effectiveness ▪ COE Pte Ltd
Dr Uwe Kaufmann (Managing Director) has a Master’s Degree in mechanical engineering and wrote a doctorate thesis on “Statistical Methods for Quality Management”. With more than ten years of experience in implementing process and organisational improvements in a range of industries, he is also a leading practitioner in the application of process management principles in service businesses.

As we progress up the corporate ladder, skill sets required to perform well on the job change. As Marshall Goldsmith aptly titled his book ‘What Got You Here Won’t Get You There’, all too often we gripe about clients not being specific in their needs and staff not listening. Clients or employers lament about reactive work attitudes by staff. Staff turnover is inevitably high and staff retention is low. Indeed, as the business climate toughens, competition increases and the pace creeps up a notch or two, it takes more than just technical skills to excel in the eyes of your clients or employers.

Against this backdrop, the Singapore Institute of Accredited Tax Professionals (SIATP) has listened to you even more. Based on feedback gathered during our lunches and various channels, SIATP is launching a personal mastery series to equip you with tools to stand out.

Your team and clients are your customers. Creating an impactful relationship with them is often about effective listening and understanding the said and unsaid. Learn about their different needs, and how to translate the voice of the customer into something tangible and useful. Grasp the technique of understanding with your ears and listening with your brains.